The #1 AI CRM
The CRM the world builds on. With agents now.
Sales, service, marketing, commerce, and AI agents that take action. One customer record. The same record FedEx, Pandora, Heathrow, and 150,000 other companies use to remember their customers.
#1 CRM by revenue, IDC, May 2024. 11 years running.
The Customer 360 platform
Pick the cloud you start with. Everything else snaps in.
Each cloud is a full product. Together they share one customer record.
Customers
See all 150,000+ →
The Agentic Enterprise
Where humans and agents drive customer success together.
Four products on one customer record. Each independently usable. Together: one trust layer, one data foundation, one shared agent runtime.
Slack
Where people, data, apps, and agents work together.
Explore Slack →Agentforce
Always-on agents for customers and employees.
Explore Agentforce →Customer 360
Sales, service, and marketing on one shared platform.
Explore Customer 360 →Data 360
One unified customer record across every system.
Explore Data 360 →Agentforce in production
The numbers behind the platform.
Conversations handled by Agentforce in production.
Salesforce internal data, May 2026.
Companies running on Salesforce.
Salesforce annual report, 2025.
Built-in AI
AI agents in every part of your business.
Agentforce runs natively on your Customer 360 + Data 360 stack. No new system to integrate. No data leaving your environment.
Grounded
Agents that know your data.
Agentforce is grounded in your CRM and Data 360. It answers customers and closes deals against your records, not against a generic model.
See how Agentforce uses your data →
Action-taking
Agents that take action.
Not chatbots. Action-takers. Agents call APIs, update records, route tickets, and resolve service issues end-to-end against your business logic.
See agent actions →
Industries
Built for your industry.
Pre-configured solutions, regulatory templates, and integrations for the verticals where Salesforce has the deepest customer base.
Financial Services
FINS Cloud, compliance-ready
Health Sciences
Health Cloud, HIPAA-compliant
Retail
Retail Cloud, omnichannel
Communications
Comms Cloud, billing + CX
Education
Education Cloud, K-12 to higher ed
Public Sector
Public Sector Cloud, FedRAMP
Technology
Sales + Service for tech
Manufacturing
Manufacturing Cloud, dealer + service
Third-party recognition
Why analysts agree.
Each report is published by the analyst, not by us. Click through to read the source.
Community
Become an AgentBlazer.
Free training, certifications, and a community of 15M+ Trailblazers building agents and shipping work on Salesforce. Trailhead, 2026 community report.
Trailhead
Trailhead, free.
Learn Salesforce on the same platform 15 million people used to skill up. No credit card. No prerequisites.
Start a trail →
Certifications
Certifications that hire.
Salesforce-certified roles average 30% higher salaries (Talent Stack, 2025). 17 certifications across admin, developer, architect, and AI tracks.
See the paths →
Community
Meet your community.
2,000+ user groups, 250+ events a year, and a Slack community building agents in real time (Trailblazer Community directory, 2026).
Find your group →Customer stories
Industry leaders building on Salesforce.
From entertainment to industrial to motorsports. Five examples among 150,000+.
Our values
We believe business is the greatest platform for change.
1% of equity, 1% of product, 1% of employee time pledged since 1999. See our Pledge 1% impact →
Resources
For the buyer evaluation, the executive committee, and the implementation team.
Pick the artifact that matches where you are.
Research
Agentforce ROI report: median payback 6 months.
Read the Valoir report →
Experts
Talk to a CRM expert. Get a personalized demo.
Book a session →Community
15M+ Trailblazers building agents in real time.
Join the community →Event
Dreamforce 2026. The agentic enterprise, live.
Reserve your spot →Run Salesforce for 30 days.
No call required. No credit card. Full feature set on Sales, Service, and Marketing Cloud.
Start your trialSign in with email or single sign-on. Spin up a sandbox in under three minutes.
Frequently asked questions
Answers to the questions buyers ask first.
What is a CRM?
CRM stands for Customer Relationship Management. It’s software that tracks every interaction your company has with prospects and customers, from first contact through purchase, service, and renewal. A CRM gives sales, service, marketing, and commerce teams a shared view of each customer.
What does Salesforce do?
Salesforce sells a CRM platform with sales, service, marketing, commerce, and AI agents on one shared data foundation (Customer 360 + Data 360). Each product is independently usable; together they share customer records, automation, and analytics.
How much does Salesforce cost?
Sales Cloud Starter Suite is $25/user/month. Pro is $100, Enterprise is $175, Unlimited is $350, Agentforce 1 Sales is $550. Each adds capabilities. Most mid-market deployments land at Enterprise + one or two add-ons. See full pricing →
What is Agentforce?
Agentforce is Salesforce’s AI-agent platform. Agents take action against your CRM and Data 360 (answering customers, closing deals, resolving service tickets, qualifying leads) without hallucinating, because they’re grounded in your data, not a generic model.
Can I try Salesforce before buying?
Yes. Free for 30 days. No credit card required. Sales, Service, and Marketing Clouds all have full-feature trials.
What about security and compliance?
Salesforce is SOC 2 Type II certified, HIPAA-eligible, FedRAMP authorized, GDPR compliant, and ISO 27001 certified. Industry-specific compliance (life sciences, financial services, public sector) covered through Industry Cloud variants. See compliance →